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With a broad array of collection experience,. HBC has a knowledgeable and highly trained, professional staff who have worked with most of the major credit providers throughout the nation and strive to deliver superior service and results while providing our clients with effective management of their account receivables. Compared to other collection agencies, HBC is the top-performing agency and has the experience necessary in dealing with large volumes of multiple accounts.  HBC generates high recoveries while minimizing negative issues to ensure the client is its top priority.   HBC offers a full resolution account receivables program that manages the recovery of accounts from the initial placement through the resolution.  This process includes the following:


  • Pre-Collection Services - A program designed for clients who place their accounts with HBC from day one of delinquency, but prior to a charge-off.  HBC is dedicated to contacting these customers in helping them come to a resolution while motivating them to pay.  This service can be performed as a third-party processor or seamlessly under the client’s name.  A dedicated phone line is setup and a unique dunning series is established for all of our pre-collection clients.  This service allows our clients to streamline their staff and not deal with the headaches of internal collection performance.


  • Standard Collection Services – This service provides intense skip tracing and telephone collections while staying in compliance with the Fair Debt Collection Practices Act.  This service includes the following:


  • ​​Written Correspondence         

                - A four- to five-letter collection series       
​                - A two-letter legal series§       

  • Full Skip Tracing Service
    - Electronic address correction or verification via the National Change
    of Address database 
    - Electronic acquiring of telephone numbers via Accurint 
    - Internet search tools for acquiring address, telephone, and nearby
    ​ information 
    - Disconnected phone numbers, address, and telephone matches 
    - Manual credit reference contacts 
    - Any other required skip tracing efforts

HBC will perform any service required in an attempt to resolve an outstanding account.  HBC uses all of the modern electronic collection tools while relying on old-fashioned ideas that hard work and fair treatment garner the best results and is prepared to make every collection effort possible on behalf of our clients.


About HBC Services, Inc.